Partner Account Manager (w/m/d)

Permanent employee, Full-time · Paris

Your Mission

Join our dynamic team at NFON France, where you will play a very important role in driving sales success and ensuring partner and customer satisfaction. As the key liaison between Sales, Technical Consulting, and Marketing, you will manage and support our partners, from recruitment and training to ongoing collaboration and technical assistance. If you are passionate about sales and have a knack for technical solutions, this is your opportunity to thrive in a fast-paced, innovative environment.

THE WORK YOU WILL DO:

Sales focus:

Recruiting new partners (contracts, sales training, technical training)
Nurturing partners (regular communication and support to follow prospects and leads, follow up on active contracts, support partners with lead and bid tenders)
Managing leads from the website nfon.com and directing them to partners
Receiving quotes from omt.nfon.com and creating orders in BSS
Assisting partners in generating quotes
Conducting monthly bill runs with Finance

In collaboration with our Technical Consulting team, you will be responsible for:

Being an expert on all solutions provided by NFON
Providing technical support to partners (PBX configuration, hardware support for desk phones, DECT, headsets, premium solutions)
Assisting our customers with configuration
Partially managing Level 1 technical support

Together with our Field Marketing team, you will implement the following projects:

Creating newsletters and communications to partners and managing sales challenges
Conducting webinars to improve partners' skills on all products
Managing marketing funds and leads

Regulatory:

Acting as an interface with ARCEP/APNF for France and IBTF for Belgium

Your profile

A background in Sales, Technical, or Engineering with a degree in business connected to IT or telecommunications, and over 3 years of experience in a similar position and in project management
Professional English skills are required. You will work in an international context with daily exchanges in English (meetings/emails, etc.)
Knowledge of UCaaS, IP and VoIP connectivity, SIP Trunking, Hosted IP telephony solutions, and CloudPBX solutions
A proactive and curious mindset with the ability to propose innovative solutions to customers
Responsiveness and proactivity to detect solutions where others see obstacles
Enthusiasm for contributing to the development of a subsidiary into an ambitious startup, along with curiosity and a strong sense of teaching
Proficiency in project management tools, excellent interpersonal skills, and strong editorial skills

Why us?

Additional vacation days (yearly ‘RTTs’)
Meal allowance card
Health Insurance with great coverage (including family members)
An unlimited fixed-term contract with the flexibility of trust-based working hours
Mobile Work from home possible (hybrid work)
Public subsidy transportation
Cozy and urban workplaces with modern equipment
Premium Coworking space located at the 11^th arrondissement in Paris
Free coffee and drinks
International atmosphere in a continuously growing company with an open-minded culture and positive communication
A motivated, distributed, and agile team with lean hierarchies.

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About us

NFON who?
We’re NFON. A leader in pan-European provider of integrated cloud business communication and active in 18 countries. We’re born in the cloud, built as a start-up but now grown up.

What we do…
Think of us as an outstanding communication system for companies in Europe. Making complex things simple can be a daunting challenge. We know that. However, communication should be simple, intuitive and hassle-free. That is why we provide cloud communication solutions to satisfy today the needs of tomorrow. Our more than 55,000 satisfied customers throughout Europe show that we're doing a pretty good job.

How & why we do it
We enable our employees to experience smarter workflows. All our people have the opportunity to thrive at NFON. But it's their own decision. NFON offers all kind of tools to reach your optimum but it's what you make out of it. You do not like long processes – design your own with your boss. You want to mingle with your colleagues? Join one of our countless employee events.

Diversity is at our core.
NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.

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Your application!

Thank you for your interest in the NFON Group. To complete your application, we need some more information from you - please fill out the form. If there are any difficulties with the upload of your data, please send us an e-mail to talent@nfon.com. We are looking forward to getting to know you!