Your new role
Du bist technisch versiert, arbeitest strukturiert und behältst auch bei komplexen Themen den Überblick? In dieser Rolle bist Du zentrale:r Ansprechpartner:in für anspruchsvolle Supportanfragen und stellst sicher, dass unsere Kunden jederzeit eine verlässliche, effiziente und qualitativ hochwertige Unterstützung erhalten.
Du analysierst technische Probleme, treibst Lösungen aktiv voran und sorgst durch klare Kommunikation und saubere Dokumentation für nachhaltige Ergebnisse. Gleichzeitig leistest Du einen wichtigen Beitrag zur kontinuierlichen Verbesserung unserer Supportprozesse und Servicequalität.
Werde Teil unseres Teams im NFON Kosovo Hub in Prishtina und gestalte aktiv eine skalierbare und exzellente Customer Experience.
About us
NFON who?
We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.
What we do…
As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.
How & why we do it
Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
Diversity is at our core.
NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.
