AI Engineer (all genders)

Permanent employee, Full-time · Prishtina

Your new role

As an AI Engineer (all genders) you will play a key role in the development and optimization of customized GenAI, chatbot, and voicebot solutions, ensuring seamless integration into existing systems. In addition, you will apply your technical expertise in developing new and standardized AI-powered products and features.

The work you‘ll do

Analyze customer requirements and develop tailored AI-based Chatbot and Voicebot solutions in close collaboration with our clients.
Apply excellent Python programming skills – ideally complemented by JavaScript – as well as your experience with software development processes (e.g., Agile, Scrum) will support you in implementation.
Use Prompt Engineering to make our solutions smarter and more efficient.
Integrate customized applications into existing customer system landscapes – such as CRM, ERP, or Contact Center systems – and use APIs (e.g., for integrating external providers).
Conduct workshops and training sessions and accompany projects from concept to go-live, including troubleshooting complex support cases.
Work closely with internal and cross-country teams, document your work thoroughly, and advise your customers on complex technical issues.

The qualifications you need

Hold a Bachelor’s degree in Computer Science — ideally with a focus on Artificial Intelligence — or bring an equivalent qualification or relevant professional experience.
Demonstrate proficiency in Python (ideally also JavaScript) and a strong understanding of modern AI concepts such as LLMs, function calling, RAG, Text-to-Speech, and Speech-to-Text.
Bring hands-on experience in full-stack development and in building generative AI solutions, including chatbot and voicebot technologies.
Apply Prompt Engineering to continuously enhance the performance and accuracy of AI-driven applications.
Bring experience in customer-facing roles, combining strong advisory skills with the ability to understand requirements and deliver solution-oriented, partnership-focused guidance.
Demonstrate familiarity with modern software development processes and tools, including Git, debugging, testing, and documentation.
Communicate confidently in English (C1 or native level).
Work in a structured, analytical, and independent manner while maintaining a strong team spirit and communication mindset.
Knowledge in telecommunications (e.g., PBX, Contact Center Systems, UCaaS, SIP, VoIP, NGN) is a plus.

What we can offer you

Enjoy a fair and appropriate salary.
Comprehensive health insurance coverage for you and your family.
Benefit from 22 vacation days, exceeding the legal-required standard.
The option to work from home up to 2 days per week.
Work remotely from anywhere up to 20 days per year.
Work in a cosy, modern office equipped with top hardware.
Choose your device – Mac or Windows.
We cover costs for e-learning courses to support your professional development.
Enjoy organic fruit baskets, a smoothie bar, quality coffee, mate, and more.
We are "Certified Family Friendly" and support a healthy balance between work, family, and private life.
Be part of an agile organization where your ideas matter and you have the opportunity to take charge.

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About us

NFON Top Employer

NFON who? 

We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.

What we do… 

As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.

How & why we do it    

Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
  

Diversity is at our core.

NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.

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Your application!

Thank you for your interest in the NFON Group. To complete your application, we need some more information from you - please fill out the form. If there are any difficulties with the upload of your data, please send us an e-mail to talent@nfon.com. We are looking forward to getting to know you!