Senior UI/UX Designer (w/m/d)

Permanent employee, Full-time · Prishtina

Your new role

As a Senior UI/UX Designer (w/m/d) - Focus on AI-driven Communication Products, you will play a pivotal role in shaping the user experience of our next-generation cloud telephony solutions. As we integrate more artificial intelligence capabilities into our portfolio, your responsibility will be to design intuitive, intelligent, and human-centered product experiences that empower businesses across Europe.
A core aspect of your role will be to lead the UX strategy and interface design for AI-infused features - such as AI chatbots, smart transcription, and intelligent voice driven routing - ensuring that complexity is made simple and accessible. You will collaborate closely with cross-functional teams, driving innovation and consistency across strategic projects.
This is a high-impact role for someone who thrives in a fast-paced, collaborative environment and wants to leave a visible mark on AI-powered communication solutions used by thousands of businesses.

The work you‘ll do

Lead the design of user experiences for AI-powered communication products, such as AI chatbots, smart transcription, and intelligent voice driven routing.
Translate complex AI functionalities into intuitive, trust-enhancing interfaces that simplify decision-making for users.
Take full ownership of the end-to-end design process-from discovery to high-fidelity UI and developer handoff.
Collaborate with Product and Engineering to define requirements, align on goals, and ensure cohesive experiences.
Advocate for user-centered design through research, testing, and iterative prototyping-especially when introducing new AI behavior.
Mentor and support other designers, ensuring design excellence and consistency across teams.
Contribute to and help evolve our design practices to support scalable UI patterns, including those unique to AI interactions.

The qualifications you need

5+ years of experience in UI/UX design, with at least 2 years in a senior or lead capacity.
Strong portfolio demonstrating user-centric design solutions, ideally with examples of AI or data-rich product work.
Experience designing complex B2B or SaaS products, preferably in communication, productivity, or related fields.
Excellent skills in modern design tools (e.g. Figma, Sketch, Adobe CC) and prototyping.
Strong understanding of UX principles, accessibility, interaction design, and usability testing methods.
Confident in working with product managers, engineers, and stakeholders to balance user needs with technical feasibility.
Familiarity with AI concepts such as machine learning, NLP, or recommendation systems is a plus—but curiosity and adaptability matter even more.
Excellent presentation and storytelling skills, with the ability to confidently communicate design concepts, user insights, and AI-driven experience strategies to stakeholders across different functions and seniority levels.
Proactive mindset, excellent communication skills, and a team-first attitude.
Fluency in English is required; German is a plus.

What we can offer you

Enjoy a fair and appropriate salary.
Comprehensive health insurance coverage for you and your family.
Benefit from 22 vacation days, exceeding the legal-required standard.
The option to work from home up to 2 days per week.
Work remotely from anywhere up to 20 days per year.
Work in a cosy, modern office equipped with top hardware.
Choose your device – Mac or Windows.
We cover costs for e-learning courses to support your professional development.
Enjoy organic fruit baskets, a smoothie bar, quality coffee, mate, and more.
We are "Certified Family Friendly" and support a healthy balance between work, family, and private life.
Be part of an agile organization where your ideas matter and you have the opportunity to take charge.

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About us

NFON who? 

We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.

 What we do… 

As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.

How & why we do it    

Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
  

Diversity is at our core.

NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.

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Your application!

Thank you for your interest in the NFON Group. To complete your application, we need some more information from you - please fill out the form. If there are any difficulties with the upload of your data, please send us an e-mail to talent@nfon.com. We are looking forward to getting to know you!