Technical Writer (w/m/d) AI - German speaker

Festanstellung, Vollzeit · Lissabon, Remote

Your new role

As a Technical Writer in AI, you will be responsible for creating, maintaining and optimising high-quality technical documentation for our products.

You will leverage AI tools to streamline content creation, ensure clarity and enhance user experience. Your role will bridge the gap between complex technical concepts and accessible, user-friendly documentation in both English and German.

The ideal candidate combines technical writing expertise, AI literacy, and strong communication skills to create clear, structured and efficient documentation. You will also manage documentation workflows as well as optimise and integrate AI-assisted documentation and translation processes.

The role demands creativity, communication, and adaptability, as content strategies must evolve with changing trends and technologies.

The work you‘ll do

Develop, maintain and optimise technical documentation, including user guides, API documentation, knowledge base articles and FAQs.
Utilise AI tools to enhance content generation, consistency and translation for English and German audiences.
Collaborate with developers, product managers, and customer support teams to ensure documentation is accurate, comprehensive and aligned with product updates.
Implement structured documentation practices within our CMS (Storyblok or similar).
Ensure compliance with documentation standards, accessibility requirements and best practices.
Continuously refine and improve documentation workflows using AI-assisted content generation, translation, and editing tools.
Provide input on UX writing to improve in-app content and user onboarding materials.

The qualifications you need

Bachelor's degree in Technical Writing, Linguistics or a related field (or equivalent experience).
Proven experience in technical writing, content creation and documentation management for software or SaaS products.
Strong written and verbal communication skills in English and German (both C1 as a minimum).
Experience working with AI-assisted writing tools (such as ChatGPT, Grammarly, DeepL or similar).
Familiarity with CMS and project management platforms, such as Storyblok, Confluence, JIRA or similar systems.
Attention to detail in creating or editing content for clarity, grammar, punctuation and tone. 
Proficiency in AI-enhanced writing, translation and video generation tools.
Strong analytical thinking and the ability to translate complex technical concepts into clear, concise content.
The ability to stay focused and productive without requiring external direction whilst working independently to specific deadlines in order to manage multiple projects.
Strong stakeholder management and ability to gather requirements from multiple teams.

What NFON can offer you

Laptop of your choice (Apple, Windows or Linux)
Additional vacation days (25 instead of 22)
Meal allowance card
Subsidy for Urban Sports and Pizza discounts
Health insurance with great coverage
An unlimited fixed-term contract with the flexibility of trust-based working hours
Public transportation subsidy
Funding of educational training and Rosetta Stone language courses
Cozy and large workplaces with modern equipment and cordial colleagues in Lisbon (Barata Salgueiro 37) – super central

Auf diese Stelle bewerben

About us

NFON who? 

We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.

 What we do… 

As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.

How & why we do it    

Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
  

Diversity is at our core.

NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.

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Deine Bewerbung!

Wir freuen uns über dein Interesse an der NFON Gruppe. Um Deine Bewerbung abzuschließen, benötigen wir noch einige Informationen von dir - bitte fülle dazu das Formular aus. Sollte es Schwierigkeiten mit dem Upload deiner Daten geben, sende uns eine E-Mail an talent@nfon.com. Wir freuen uns dich kennenzulernen!