AI Content Specialist (w/m/d)

Permanent employee, Full-time · Prishtina

Your new role

The AI Content Specialist is responsible for leveraging AI-powered tools to create, manage, and optimise digital content. This role requires expertise in AI-assisted writing, content strategy, automation, and content management and documentation systems.

The ideal candidate will have a passion for both digital content creation and the transformative power of adopting generative AI technologies in digital content design, along with the ability to seamlessly blend the two to achieve impactful results.

The role will involve creating original content across multiple disciplines such as technical content authoring, AI video generation and Knowledgebase platforms. The ideal candidate will demonstrate a creative flair, an understanding of digital trends, and the ability to adapt content to different digital formats and audiences as needed.

The role demands creativity, communication, and adaptability, as content strategies must evolve with changing trends and technologies.

The work you‘ll do

Develop and execute content strategies that leverage AI tools for content creation, curation, optimisation, and distribution as part of the content management lifecycle.
Conceptualise, create, and edit digital content in multiple formats that are aligned with business goals and objectives.
Be responsible for creating high-quality, engaging AI-powered content across documentation, learning and knowledgebase arenas.
Improving the implementation of content categorisation for better searchability
Edit and proofread content for clarity, grammar, spelling, and formatting.
Collaborate with subject matter experts, stakeholders and cross-functional teams to produce and integrate digital content within dedicated AI competency centers.
Work with the AI Competence Centre to identify AI tools that will best support content objectives (automation, searching, indexing and personalisation).

The qualifications you need

Bachelor’s degree in one of the following fields - Communications, Journalism, English, Computer Science, Data Science, Digital Media or related areas.
Content Creation and Strategy | Ability to produce high-quality, engaging, and content across multiple formats. (Typically 1-3 years of experience in writing, editing, or creating content for digital platforms is required).
Content Creation with Precision | Attention to detail in creating or editing content for clarity, grammar, punctuation, and tone.
Multimedia Integration | Familiarity with incorporating video or other interactive elements into content.
Project Management | Experience managing multiple content projects simultaneously, ensuring deadlines are met and content goals are achieved.
AI Tools and Technologies | Familiarity with AI-powered content Tools for automated writing, summarisation, or content enhancement.
Communication | Strong written and verbal communication skills in English and German (B2) as a minimum, as content specialists will work closely with subject matter experts, stakeholders and cross-functional teams.
Creative Flexibility | The ability to adapt ideas and approaches based on changing circumstances, needs, or feedback, while still maintaining a high level of originality and creativity.
Time Management, Self-motivation and task prioritisation | The ability to stay focused and productive without requiring external direction whilst working independently to manage multiple projects.

What NFON can offer you

Enjoy a fair and appropriate salary.
Comprehensive health insurance coverage for you and your family.
Benefit from 22 vacation days, exceeding the legal-required standard.
The option to work from home up to 2 days per week.
Work remotely from anywhere up to 20 days per year.
Work in a cosy, modern office equipped with top hardware.
Choose your device – Mac or Windows.
We cover costs for e-learning courses to support your professional development.
Enjoy organic fruit baskets, a smoothie bar, quality coffee, mate, and more.
We are "Certified Family Friendly" and support a healthy balance between work, family, and private life.
Be part of an agile organization where your ideas matter and you have the opportunity to take charge.

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About us

NFON who? 

We’re NFON – a leading European provider of integrated business communication with a focus on AI-based applications and as a licenced telecoms company active in 15 European countries. Since 2019 we are listed in the Prime Standard segment of the Frankfurt Stock Exchange, have nine branch operations and are working together with over 3,000 partners. Every day, we support around 55,000 business customers in Europe with intuitive communication solutions that make their businesses more efficient and flexible.

 What we do… 

As a long-term partner for small and medium-sized businesses, we combine technological innovation with user-friendly and efficient business communication solutions. With both AI-based technologies and operational excellence, we are enabling companies to harness the full potential that artificial intelligence offers – for optimised processes, more precise customer interactions and new growth opportunities. With its core product, the smart cloud communications platform, we are offering hassle-free voice calls, simple video conferencing and seamless integration of CRM and collaboration tools for small and medium-sized companies. All of NFON’s cloud services are operated in certified data centres in Germany, with 100% of their energy needs covered by renewable sources.

How & why we do it    

Our vision is to rethink business communication, inspire and connect people to grow together sustainably. For that we need innovative ideas and people who get things done & never get discouraged. If plan A doesn’t work, the alphabet still has 25 other letters to choose from. There is one thing that builds the foundation of everything we do – and that’s respect. Whether it is towards our employees, our partners or our customers. We value each other’s commitment and listen to diverse opinions. Of course everyone has personal goals. But at the end of the day what counts is the success of the overall team. We work as a team and learn from the people around us.
  

Diversity is at our core.

NFON is an equal opportunity employer and does not discriminate on the basis of ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status.

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Your application!

Thank you for your interest in the NFON Group. To complete your application, we need some more information from you - please fill out the form. If there are any difficulties with the upload of your data, please send us an e-mail to talent@nfon.com. We are looking forward to getting to know you!